Website and Service Terms
General terms for website use, service requests, recurring appointments, cancellations, access, payment, and service limitations.
Effective date: July 30, 2026
These terms provide general conditions for using the JJ Cleaning website and requesting cleaning services. A written service agreement, invoice, or other confirmed service document may include additional or different terms.
Website information
Website content is provided for general information and may change without notice. Cleaning service plans are developed after an in-person property walkthrough and confirmation of the requested checklist. Availability, services, and service areas may change.
Service plans and scope
Service plans are based on the information, photos, walkthroughs, and conditions available when the work is reviewed. The final checklist, schedule, and service details must be confirmed by JJ Cleaning. If the size, condition, access, requested work, or safety conditions differ materially from what was reviewed, JJ Cleaning may pause work and discuss a revised scope before continuing.
Appointments and access
Customers are responsible for providing safe and timely access, working utilities, reasonable parking, and accurate property information. Customers should secure valuables, medications, weapons, confidential documents, fragile items, and aggressive or uncontrolled pets. Alarm codes and highly sensitive access information should be shared only through an agreed secure method—not through a public website form.
Cancellations, rescheduling, and lockouts
At least 24 hours' notice is requested to cancel or reschedule. A late-cancellation, same-day change, or lockout fee may apply when a reserved crew cannot perform the service. Emergencies may be reviewed individually. Any fees should be confirmed in the service agreement before service.
Recurring service
Recurring appointments continue at the confirmed frequency until changed or canceled. Skipped visits may result in additional buildup and a revised service plan for the next cleaning. Service details may be updated with advance notice. Any automatic payment or renewal arrangement requires clear authorization and cancellation instructions.
Payment
Payment is due according to the confirmed invoice or recurring-service agreement. Returned payments, chargebacks, unpaid invoices, or expired payment methods may result in paused service and applicable processing costs. Full card information should be handled only through the approved payment provider.
Service limitations and safety
JJ Cleaning may decline or stop work involving unsafe ladders, unstable surfaces, severe clutter, hoarding, active infestations, mold remediation, biohazards, blood, bodily fluids, needles, hazardous chemicals, illegal materials, dangerous animals, structural hazards, heavy construction debris, or conditions outside the company's training, equipment, insurance, or agreed scope.
Damage and pre-existing conditions
Customers should identify fragile, damaged, improperly installed, or sensitive surfaces before service. JJ Cleaning is not responsible for ordinary wear, pre-existing damage, hidden defects, unstable items, or damage caused by inaccurate care instructions. Any concern should be reported promptly with photos and relevant details.
Quality concerns
Customers should report concerns as soon as possible, preferably within 24 hours of service. JJ Cleaning will review the agreed checklist and, when appropriate, may offer a reasonable touch-up of the affected area. Refunds and re-cleans are evaluated based on the confirmed scope, access, condition, and circumstances.
Text messaging terms
When you separately opt in, JJ Cleaning may send automated transactional text messages about a submitted request, walkthrough, appointment, schedule change, or customer-service matter. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help. After an opt-out, no additional automated messages will be sent unless you later provide new consent.
Website use
You may not misuse the website, attempt unauthorized access, submit false requests, introduce harmful code, scrape protected information, or interfere with website operations. Website text, branding, design, and original materials may not be copied for commercial use without permission.
Changes
These terms may be updated as services, systems, and laws change. The effective date above will be revised when material changes are made.
Contact
Questions about these terms may be submitted through the Contact page or by calling or texting (530) 212-0035.