Privacy Policy

Effective date: July 30, 2026

This policy explains how JJ Cleaning collects, uses, and protects information submitted through the website, phone, text, email, and service-request process.

Information we collect

We may collect your name, phone number, email address, service address or city, property details, requested service, scheduling preferences, access notes, and messages you choose to provide. We may also receive ordinary technical information such as browser type, device type, pages visited, and approximate traffic data if analytics are enabled.

How we use information

• Respond to questions and walkthrough requests.
• Prepare, schedule, and provide cleaning services.
• Communicate about appointments, changes, invoices, and customer service.
• Maintain business records and improve website and service operations.
• Protect the website and business from spam, fraud, misuse, and security threats.
• Comply with legal, tax, insurance, and regulatory obligations.

Information sharing

JJ Cleaning does not sell personal information. Information may be shared with service providers that help operate the business, such as website hosting, email delivery, scheduling, payment processing, bookkeeping, and insurance providers. Information may also be disclosed when required by law or reasonably necessary to protect rights, safety, or property.

Payment information

This website does not directly store full payment-card information. If online or automatic payments are added, payments should be processed by a qualified third-party payment provider under that provider's privacy and security terms.

Text messaging

If you separately opt in through a website form, JJ Cleaning may send automated transactional text messages related to your request, walkthrough, appointment, schedule, or customer service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to automated text messages is not a condition of purchasing cleaning services.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with service providers that help deliver text messages or operate the requested service, and only for those operational purposes.

Retention

Information is kept only as long as reasonably needed for service requests, customer support, business records, legal obligations, dispute resolution, and security. Retention periods may vary based on the type of information and whether a customer relationship is established.

Security

Reasonable administrative and technical measures are used to protect submitted information. No website, email system, or electronic transmission can be guaranteed completely secure. Do not submit alarm codes, payment-card numbers, Social Security numbers, medical information, or other highly sensitive information through website forms.

Your choices

You may ask to review, correct, or delete information that JJ Cleaning maintains about you, subject to legal and business-record requirements. You may also ask to stop nonessential marketing messages. Service-related communications may still be necessary while a service request, appointment, payment, or customer issue is active.

Children

This website is intended for adults seeking cleaning services and is not directed to children under 13.

Changes to this policy

This policy may be updated as the website, service providers, and business practices change. The effective date above will be revised when material updates are made.

Contact

Questions or requests about this policy may be submitted through the Contact page or by calling or texting (530) 212-0035.